Refund & Cancellation Policy

Cancelling

You can cancel at any time, without contacting us: open Account › Billing › Manage Billing and choose cancel. No further payments are taken. Your Plan keeps working until the end of the period you have already paid for, and then tracking pauses. Your data is kept for your Plan's retention period, so you can come back, unless you delete your account.

Refunds

New customers are covered by a 14-day money-back guarantee. If ClickCMT isn't right for you, email [email protected] within 14 days of your first payment and we will refund it in full — no questions asked.

• The guarantee applies to the first payment on your first account only.
• Renewals, and payments more than 14 days old, are not refundable, except where the law requires it or we made a billing mistake.
• If you were charged after forgetting to cancel a free trial, the guarantee covers that first charge too.

Approved refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.

Downgrades and plan changes

When you change plans in Manage Billing, Stripe works out any credit or extra charge for the rest of the current period automatically, and shows it before you confirm.

Billing errors and disputes

If you think you were charged by mistake, contact us first at [email protected] — we will look into it quickly. If your card was used without your permission, please also contact your bank.